Privacy Policy for Westside Atlanta Towing

Effective Date: May 20, 2025

This Privacy Policy describes how Westside Atlanta Towing (“we,” “us,” or “our”) collects, uses, and discloses information when you visit and use our website, towingservicesatlantaga.com (the “Website”).

1. Information We Collect

We may collect various types of information from and about users of our Website, including:

Personal Information: This includes information that can be used to identify you individually, such as your name, phone number, email address, vehicle information (make, model, license plate, VIN), location data (e.g., precise location if you use our services to request a tow), and payment information (e.g., credit card details) if you make a payment through our website.
Non-Personal Information: This includes information that does not directly identify you, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.
Information You Provide Directly: We collect information you voluntarily provide to us when you:
- Fill out forms on our Website (e.g., “Request a Tow,” “Contact Us”).
- Call us or send us an email.
- Interact with our online chat features, if applicable.
- Provide feedback or reviews.
Information Collected Automatically: As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain non-personal information about your equipment, Browse actions, and patterns. These technologies may include:
- Cookies: Small data files placed on your computer or mobile device that allow us to recognize your browser and capture certain information.
- Web Beacons (or pixels): Small electronic files that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics.

2. How We Use Your Information

We use the information we collect for various purposes, including:

Providing Services: To process your tow requests, dispatch tow trucks, provide roadside assistance, and complete requested services.
Communication: To communicate with you regarding your service requests, provide updates, respond to your inquiries, and send important service-related notices.
Billing and Payment: To process payments for our services.
Improving Our Services: To understand how users interact with our Website and services, analyze trends, and make improvements.
Marketing and Promotions: To send you promotional offers, newsletters, or other marketing communications that may be of interest to you (you can opt-out at any time).
Security and Fraud Prevention: To protect the security and integrity of our Website, prevent fraudulent transactions, and ensure the safety of our operations.
Legal Compliance: To comply with applicable laws, regulations, legal processes, and government requests.

3. Disclosure of Your Information

We may disclose your information to third parties in the following circumstances:

Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processors, dispatching software providers, IT service providers, and marketing agencies. These service providers are obligated to protect your information and only use it for the purposes for which we disclose it to them.
Tow Truck Operators/Drivers: To fulfill your service request, we will share necessary information (e.g., your location, vehicle details) with the tow truck operator dispatched to your location.
Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal process, such as a subpoena, court order, or government request.
Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
With Your Consent: We may disclose your information to other third parties with your explicit consent.

4. Data Security

We have implemented reasonable measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

5. Your Choices

Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails from us by following the unsubscribe instructions provided in those emails.
Cookies: You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this Website may then be inaccessible or not function properly.

6. Children’s Privacy

Our Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.

7. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.” We encourage you to review this Privacy Policy periodically for any updates. Your continued use of the Website after we make changes is deemed to be acceptance of those changes.

8. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Westside Atlanta Towing

754 Paines Ave NW STE 101, Atlanta, GA

770-276-0159

contact@westsideatlantatowing.com